Touristik Kurse Grossbritannien

...Academy is the market leading training course, since will provide you with the skills and knowledge required to work in the best hotels in the United Kingdom and abroad... Lerne:: Sales Techniques, Booking procedures, 5* Brand Standards...

...Based on the Opera Property Management System (Opera PMS V5) all relevant theory and techniques are taught to ensure the student gains the required skills... Lerne:: Hospitality Management, IT Management, Hotel Marketing...

...option and wish to find out more. Reception Academy has worked in conjunction with international hotels to ensure our training instils the knowledge... Lerne:: Stock Management, Writing Skills, Conflict Resolution...

...such as staff recruitment and development, operational planning, financial management and marketing. This guarantees our students have the tools to progress... Lerne:: Discipline & Grievance, IT Management, Customer Care...

...procedures and brand standards: Customer service procedures; Welcoming guests upon arrival and using correct terminology Checking guests in and out... Lerne:: Hospitality Management, Hotel Management, Travel and Tourism...

...average daily rate (ADR) and commission calculations Setting up of routing and sharer Room type balancing Processing day use bookings Pay master accounts... Lerne:: Sales Techniques, Setting up of Routing and Sharing, Organizational Skills...

...Needs Opportunities for Up-Selling as way of improving Guest / Customer Service Experience Conflict Resolution / Complaint Handling Skills Reviewing Customer... Lerne:: Conflict Resolution, Hotel reception, Hotel Marketing...

...which is accessible to over 500 hotels Graduation ceremony in a 4/5 star hotel attended by Hotel staff recruiters Reception Academy stationery Tea & Coffee... Lerne:: Payment policies, Group bookings, Reservations Agent...

...and assisting members in a professional manner Registering clients and visitors and assisting with processing check in and check outs Responding to telephone... Lerne:: Telephone Skills, Corporate Receptionist...