PeopleSoft CRM HelpDesk for Human Resources

This PeopleSoft HelpDesk for Human Resources training focuses on the implementation of the PeopleSoft HelpDesk for Human Resources application. Expert Oracle University instructors will help you deep dive into business processes for HelpDesk for Human Resources, while teaching implementers how to set up and administer the application.Learn To:Set up HelpDesk for Human Resources business units.Set up PeopleSoft HelpDesk for Human Resources.Automate HelpDesk for Human Resources.Use the 360-Degree View to see HR data.Manage Solutions and Solution Advisor.Set up Active Analytics Framework (AAF) policies to automate actions and specify the look and feel of cases using display templates.Benefits to YouEnsure a smooth, rapid implementation of PeopleSoft HelpDesk for Human Resources. Gain an in-depth understanding of the functionality and options available in the application to support the business processes of your HR support operation. Furthermore, you’ll walk away from this course with the ability to use CRM automation and configuration tools in HelpDesk. Human Resources will be able to automate helpdesk operations and allow implementers to easily change the appearance and behavior of the application.Explore Self-Service FeaturesYou will also be introduced to a list of employee self-service tasks that are supported in HelpDesk for Human Resources. Develop the knowledge to create or update HR cases, search for solutions to resolve issues, chat with agents online, access HR employee links in the HCM system through integration and more.Discuss Administrative TopicsAdministrative topics covered in this course include setting up HelpDesk business units, case management and security features. You will also learn how to set up and use solution management, as well as configure and use the HRHD Worker 360-Degree View. Additionally, you will learn how to set up agreements and service level agreements to help define expectations for case resolution.