ITIL Seminar Gelnhausen

...This 5-day course explains the terminology, process structure, roles, functions and activities within the Service Strategy and Design phases of the ITSM Lifecycle, based on ITIL® v3. The course is part of the Capability stream, which offers participants a balanced knowledge of ITIL® best practices...

...This 5-day course explains the terminology, processes, roles, functions and activities relating to the ServicevOperation phase of the IT Service Management Lifecycle, based on Version 3 of the IT Infrastructure Library (ITIL®). It is one of four "Service Capability" Modules, which are role-based...

... same name. Following the completion of this course, the candidate will know: o The importance of Ser.. Gerichtet an: The main target group for the ITIL Intermediate Qualification: Continual Service Improvement includes, but is not restricted to, CIOs, CTOs, managers, supervisory staff, team leaders...

...This 3 day course offers training towards a free-standing Service Strategy qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Strategy and is based upon the ITIL v3 core book of the same name. Gerichtet an:...

...This 5-day course explains the terminology, processes, roles, functions and activities relating to the Service Transition phase of the IT Service Management Lifecycle, based on Version 3 of the IT Infrastructure Library (ITIL®). It is one of four "Service Capability" Modules, which are role-based...