ICI-25 Social Media Monitoring

The analysis of digital communication makes a significant contribution towards the generation of market and competitor knowledge. The advantage of the Internet, the quick, seismographic recording of impulses and opinions, can be directly capitalized upon.
The Internet has since become a marketplace for opinions, a platform for testing and launching new trends and an influential component in the competitive arena. Digital communication is important. Because it is available, because it is growing and because it influences target groups such as consumers, patients, voters, decision makers, journalists and activists etc.

Highlights:

• Basics
• Areas of analysis
• Application scenarios and examples
• Recommended courses of action