Hotel Reservations Taking a Booking by Phone

In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.

Ranging from a simple conversation to a more complex scenario, we will cover:

• Reservations Agent taking a booking in accordance with 5 star brand standards
• Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
• Reservations Agent taking a booking from a caller that is difficult to understand

All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.

Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.

The course provides the following downloads:

• Conversation one script
• Conversation two script
• Conversation three script
• Brand Standard check-list for Reservations Agent

All online courses are available instantly once purchased.

✅ Reservations Agent taking a booking in accordance with 5 star brand standards

✅ Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)

✅ Reservations Agent taking a booking from a caller that is difficult to understand