Reception Academy

Hotel Reservations Taking a Booking by Phone

Reception Academy
Online

11 
zzgl. MwSt.
*Orientierungspreis
Originalpreis in GBP:
£ 9
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Wichtige informationen

Tipologie Kurs
Niveau Anfänger
Methodologie Online
Dauer nach Vereinbarung
Beginn nach Wahl
  • Kurs
  • Anfänger
  • Online
  • Dauer:
    nach Vereinbarung
  • Beginn:
    nach Wahl
Beschreibung

This wonderful "Listen & Learn" audio course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. It will help you to continue your professional development and career progression from the comfort of your home.

We also recommend this Audio Course to you if you already work in a Reservations Department and are seeking inspiration on how to say things in a more professional or uplifting manner. Learn to use "Buzz Words" sensibly and create a tone of voice that is unmistakably in line with 5 star standards.

Einrichtungen (1)
Wo und wann

Lage

Beginn

Online

Beginn

nach WahlAnmeldung möglich

Fragen & Antworten

Teilen Sie Ihre Fragen und andere User können Ihnen antworten

Wer möchten Sie Ihre Frage beantworten?

Es wird nur sowohol Ihren Name als auch Ihre Frage veröffentlichen

Was lernen Sie in diesem Kurs?

Skills and Training
Hospitality
Industry
English Language
Hotel Reservierung
Telefonannahme
Reservations English
Improve your English
Verbessere deine Englischkentnisse
Reservierungsannahme per Telefon

Dozenten

TBC TBC
TBC TBC
TBC

Themenkreis

In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.

Ranging from a simple conversation to a more complex scenario, we will cover:

  • Reservations Agent taking a booking in accordance with 5 star brand standards
  • Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
  • Reservations Agent taking a booking from a caller that is difficult to understand

All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.

Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.

The course provides the following downloads:

  • Conversation one script
  • Conversation two script
  • Conversation three script
  • Brand Standard check-list for Reservations Agent

All online courses are available instantly once purchased.

Topics covered:

✅ Reservations Agent taking a booking in accordance with 5 star brand standards

✅ Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)

✅ Reservations Agent taking a booking from a caller that is difficult to understand