ITIL® Foundation English
Seminar
In Heidelberg, Wien (Österreich), Stuttgart und an 21 weiteren Standorten
Beschreibung
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Kursart
Seminar
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Ort
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Dauer
3 Tage
Experience in the IT area and basic knowledge of IT service management processes would be of advantage.
Standorte und Zeitplan
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Hinweise zu diesem Kurs
This ITIL® Foundation course is intended for:
*+Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
*+IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
Meinungen
Themen
- IT
- Management
- ITIL
- Service
Inhalte
- Define the term "service" and identify, which additional value "Service Management as a practice" bring to your company - Define functions, processes and roles as well as their responsibilities - Understand the concept of "Service Lifecycle" as well as goals and their business value during the different lifecycle stages - Understand and classify the main terms and concepts of ITIL®
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
- Service Management as a practice (Comprehension) - Service Lifecycle (Comprehension) - Key Principles and Models (Comprehension) - Generic Concepts (Awareness) - Selected Processes (Awareness) - Selected Functions (Awareness) - Selected Roles (Awareness) - ITIL Qualification scheme (Awareness) - Technology and Architecture (Awareness)
ITIL® Foundation English