Lifecycle: ITIL V3 Service Transition

Seminarziel

This 3 day course offers training towards a free-standing Service Transition qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Transition and is based upon the ITIL v3 core book of the same name.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
o Introduction to Service Transition
o Service Transition Principles
o Service Transition Processes
o Service Transition related activities
o Organisation and technology for Service Transition
o Understanding Implementation approaches, Service Transition roles, Challenges, Critical success factors and risks.

Gain the knowledge necessary to prepare for the ITIL® Expert Qualification: Service Transition from EXIN, ISEB or APM Group

Zielgruppe

The target group of the ITIL® Expert Qualification: Service Transition Certificate is:o Individuals who require a detailed understanding of the ITIL® Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
o IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved.
o Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the six prerequisite modules.
o Individuals seeking progress towards the ITIL® Advanced Level Certification for which the ITIL® Expert is a prerequisite.

Seminarinhalte

o Introduction to Service Transition o Service Transition Processes o Organisation for Service Transition o Critical success factors and risks o Service Transition Principles o Service Transition common operation activities o Technology for Service Transition o Summary, Exam Preparation & Directed Studies

Voraussetzungen

Existing holder of the "ITIL V3 Foundation Certificate", or an earlier Foundation qualification and an I"TIL V3 Foundation Bridge Certificate"
Hinweis

Formal Examination: This is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 28/40 (70%) correct in order to pass. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of a dictionary.
Nächste Schritte:
Other modular courses form the Life-cycle or Capability streams leading to the ITIL Expert qualification.