Oracle - HelpDesk for Human Resources Rel 9
Seminar
In Frankfurt
Beschreibung
-
Kursart
Seminar
-
Ort
-
Dauer
4 Tage
-
Beginn
auf Anfrage
Oracle - HelpDesk for Human Resources Rel 9: Teilnehmerkreis Nicht vorgegeben Kursziele Describe HelpDesk for Human Resources at Run time Set Up HelpDesk for Human Resources Describe Case Management at Run Time Manage Solutions and Solution Advisor Automate HelpDesk for Human Resources Manage personnel changes Identify and set up security features for HelpDesk for Human.. Gerichtet an: Teilnehmerkreis Nicht vorgegeben Kursziele Describe HelpDesk for Human Resources at Run time Set Up HelpDesk for Human Resources Describe Case Management at Run Time Manage Solutions and Solution Advisor Automate HelpDesk for Human Resources Manage personnel changes Identify and set up security features for HelpDesk for Human Resources
Standorte und Zeitplan
Lage
Beginn
Beginn
Beginn
Beginn
Hinweise zu diesem Kurs
Nicht vorgegeben
Meinungen
Erfolge dieses Bildungszentrums
Sämtlich Kurse sind auf dem neuesten Stand
Die Durchschnittsbewertung liegt über 3,7
Mehr als 50 Meinungen in den letzten 12 Monaten
Dieses Bildungszentrum ist seit 15 Mitglied auf Emagister
Themen
- Management
- Datenbank
- HelpDesk
- Oracle Datenbanken
- Service
- Human Resources
- Business
Inhalte
Oracle - HelpDesk for Human Resources Rel 9: Teilnehmerkreis
Nicht vorgegeben
Kursziele
- Describe HelpDesk for Human Resources at Run time
- Set Up HelpDesk for Human Resources
- Describe Case Management at Run Time
- Manage Solutions and Solution Advisor
- Automate HelpDesk for Human Resources
- Manage personnel changes
- Identify and set up security features for HelpDesk for Human Resources
ZIELGRUPPE
Teilnehmerkreis
Nicht vorgegeben
Kursziele
- Describe HelpDesk for Human Resources at Run time
- Set Up HelpDesk for Human Resources
- Describe Case Management at Run Time
- Manage Solutions and Solution Advisor
- Automate HelpDesk for Human Resources
- Manage personnel changes
- Identify and set up security features for HelpDesk for Human Resources
KURSINHALT
This four-day course focuses on the implementation of the PeopleSoft HelpDesk for Human Resources application. This course describes the business processes for HelpDesk for Human Resources and teaches implementers how to set up and administer the application.
Administrative topics that will be covered in this course include:
- Setting up HelpDesk business units
- Case management
- Agreements
- Solution management
- Security
- Set up HelpDesk for Human Resources business units
- Manage Solutions and Solution Advisor
- Manage personnel changes
- Set up PeopleSoft HelpDesk for Human Resources
- Automate HelpDesk for Human Resources
Managing Worker Information
- Describe workers
- Synchronize CRM and HCM worker data
- Secure sensitive worker data
- Set up workers
- Set up provider groups
- Describe HelpDesk for Human Resources business units
- Create HelpDesk for Human Resources business units
- Describe the case page display and behavior options
- Configure the case page to suit your organization's needs
- Describe the 360-degree view
- Set up the 360-degree view
- Set up basic prompt tables
- Set up competency-related prompt tables
- Set up quick codes
- Set up relationship types
- Describe the assignment engine
- Define assignment options for business units
- Maintain worker and group assignment data
- Set up assignment engine weighting factors
- Access human resources pages from a case
- Set up portal content references
- Set up links and link categories
- Update link groups
- Describe Service Level Agreements
- Create Service Level Agreements
- Apply Service Level Agreements to a case
- Describe solution management
- Set up solution management
- Create and maintain solutions
- Apply solutions to a case
- Identify elements of the solution infrastructure
- Build the search collection
- Describe the case management process
- Use the case search component
- Identify elements on the Case component
- Manage secure cases
- Describe call center reports and charts
- Add notes and attachments to a case
- Track case history
- Manage related cases
- Identify interested parties
- Relate actions to a case
- Describe how to use Active Analytics Framework (AAF) to automate and standardize help desk operations
- Describe the actions and triggers that make up the delivered policies
- Activate delivered policies
- Create a policy that automatically executes case management actions
- Describe standard navigation page personalization
- Describe pagelet configuration
- Describe search page configuration
- Describe self-service features and security
- Use self-service pages
- Describe live chat
- Enable chat
- Configure business units for self-service
- Configure the self-service interface
VORRAUSSETZUNG
Nicht vorgegeben
Oracle - HelpDesk for Human Resources Rel 9