ITIL V3 Foundation Bridge

Seminarziel

Upon successful completion of this course participants will be able to:"Highlight the key differences from Version 2 to Version 3
"Gain a fundamental understanding of the ITSM lifecycle approach
"Pass the formal end of course multiple-choice examination

Zielgruppe

All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.

Seminarinhalte

- Service Management as a Practice o Introduction to IT Service Management o ITIL introduction - Concepts, Processes, Roles and Functions o Service Operation o Service Transition o Service Design o Service Strategy - Service Lifecycle o Introduction of the lifecycle stages - Key Principles, Models and Concepts o Introduction to key principles, models and concepts

Voraussetzungen

Existing holder of the ITIL V2 Foundation Certificate