Anbieter Reception Academy

...Suitable for everyone who would like to improve their knowledge of the hospitality and hotel industry from the comfort of their own home. All courses... Lerne:: Communication Skills, Manager Skills, Tourismusfachwirt/ Tourismusfachwirtin...

...according to the standards established by the five star hotels collaborating with Reception Academy. The topics covered during the course include brand standards... Lerne:: Difficult People, Time Management, Conflict Resolution...

...Topics covered in the Message Handling Online Course: • How to take a message professionally • Using message templates • Transferring messages into a hotel... Lerne:: English Language, Professional Communication, Telephone answering...

...and the learning process is completely flexible. Therefore, you will read and listen to conversations as well as instructions as many times as necessary... Lerne:: Sales Training, Customer Care, Skills and Training...

...you get the most out of each course. Listen to these recordings over and over until you feel comfortable in completing the question sheet correctly... Lerne:: Communication Skills, Hospitality Communication, Skills and Training...

...and impress their guests. Completing this online course will help you to continue your professional development and career progression from the comfort of your own... Lerne:: Exceeding Expectations, Distance Learning, Customer Service...

...All online courses are available instantly once purchased. Topics covered: ✅ How to behave when interacting with other professionals ✅ Research & Preparation... Lerne:: Customer Service, Research and development, English Language...

...you if you already work in a Reservations Department and are seeking inspiration on how to say things in a more professional or uplifting manner... Lerne:: Hotel Reservierung, Skills and Training, Reservierungsannahme per Telefon...

...Pausen gibt es zwischendurch natürlich auch... Lerne:: Language-level tests, Reception Skills, English Conversation...

...Our course covers standard Hotel procedures, extensive use of Opera PMS Hotel Software, Brand-standards of 5* Hotels and is followed by hands-on practical... Lerne:: Language Skills, Social Skills, English Language...

...confirmation of booking - Please complete the registration process by adding a password for your account. UK 5* Hotel procedures and brand standards... Lerne:: Hotel terminology, Hotel accounts, Hospitality Communication...

...Our experienced trainers introduce the students to the theory of standard procedures and follow by giving them an overview of the Opera PMS programme... Lerne:: Hospitality Marketing, Hospitality Management, IT Management...

...networking Supervisor meetings, preparation and implementation Monthly team meetings, preparation and implementation Presentations Skills for Supervisors... Lerne:: Planning and Business, Writing Skills, Presentation Skills...

...a team that provides high quality service to ensure consumer satisfaction. Our Hospitality Management course ensures you are taught those skills to enable... Lerne:: Staff recruitment, Hospitality Management, Customer Care...

...order to provide you with the key skills of a receptionist including practical training on Opera PMS V5 – check-in, check out and hotel accounts... Lerne:: Hospitality Management, Travel and Tourism, Skills and Training...

...This comprehensive Hotel Reservation Agent course combines theory and practical exercises to ensure the student has the knowledge and skills to work... Lerne:: Sales Training, Multiple Bookings, Customer Service...

...Are you looking to gain technical knowledge and skills required to work as a hotel receptionist in the United Kingdom and abroad? The Hotel Receptionist... Lerne:: Hotel Marketing, Booking procedures, Hotel Receptionist...

...Needs Opportunities for Up-Selling as way of improving Guest / Customer Service Experience Conflict Resolution / Complaint Handling Skills Reviewing Customer... Lerne:: Skills and Training, Decision Making, Office IT...

...The programme of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises... Lerne:: English Conversation, English Language, Hotel terminology...

...This nine (9) weekend course combines essential theory with practical exercises that will give you the knowledge and the skills to work in Reservations... Lerne:: Group bookings, Payment policies, Telephone Skills...