LIVEINAR - ITIL® Foundation English

" The ITIL® Foundation training allows you to:

- Define the term "service" and identify, which additional value "Service Management as a practice" bring to your company - Define functions, processes and roles as well as their responsibilities - Understand the concept of "Service Lifecycle" as well as goals and their business value during the different lifecycle stages - Understand and classify the main terms and concepts of ITIL®


Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

- Service Management as a practice (Comprehension) - Service Lifecycle (Comprehension) - Key Principles and Models (Comprehension) - Generic Concepts (Awareness) - Selected Processes (Awareness) - Selected Functions (Awareness) - Selected Roles (Awareness) - ITIL Qualification scheme (Awareness) - Technology and Architecture (Awareness)"