ITIL V3 Service Design (Inklusive Examen)

Seminarziel

This 3 day course offers training towards a free-standing Service Design qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Design and is based upon the ITIL V3 core book of the same name.

Upon successful completion of this course participants will:
o Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Design processes and activities
o Be able to understand the important interfaces between Service Design and the other stages within the ITIL Service Lifecycle
o Be prepared to sit the formal ITIL Service Design examination

Zielgruppe

All IT Staff, system and network administrators, application design and support staff, managers and executives who are responsible for the delivery and support of IT services in an organization. The course will be of particular interest to staff working or managing an IT Service Design role or wishing to include this module as part of their ITIL expert qualification.

Seminarinhalte

o Introduction to Service Design o Service Design Principles o Service Operation Processes - Service Catalogue Management - Service Level Management - Capacity Management - Availability Management - Service Continuity Management - Information Security Management - Supplier Management o Technology Related Activities o Organizing Service Design o Technology Considerations o Implementation Considerations o Formal Examination
- This is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.

Voraussetzungen

Existing holder of the "ITIL V3 Foundation Certificate", or an earlier Foundation qualification and an "ITIL V3 Foundation Bridge Certificate"