ITIL® Foundation (English)

Seminar

In München

725 € zzgl. MwSt.

Beschreibung

  • Kursart

    Intensivseminar berufsbegleitend

  • Niveau

    Anfänger

  • Ort

    München

  • Unterrichtsstunden

    24h

  • Dauer

    3 Tage

  • Beginn

    nach Wahl

Learning objectives: You will be able to employ ITIL terminology and basic concepts with ease. You will become familiar with the fundamental Service Lifecycle structure of the ITIL approach. You will gain an understanding about ITIL projects and their necessity. You will be capable of working successfully on IT Service Management projects and providing a positive input. The internationally recognised Foundation certification is a written record that you understand ITIL, and is your passport to courses in the next stage of the ITIL curriculum.

Wichtige Informationen

Dokumente

  • exccon_education_itil_foundation_en.pdf

Standorte und Zeitplan

Lage

Beginn

München (Bayern)
Karte ansehen
Tal 11, 80331

Beginn

nach WahlAnmeldung möglich

Hinweise zu diesem Kurs

Managers, Process Managers, IT Consultants and Project Managers who are involved in introducing and implementing ITIL v3 processes

None, although prior knowledge of business processes and IT services are of advantage.

Fragen & Antworten

Teilen Sie Ihre Fragen und andere User können Ihnen antworten

Wer möchten Sie Ihre Frage beantworten?

Es werden nur Ihr Name und Ihre Frage veröffentlicht.

Themen

  • ITIL Zertifizierung
  • ITIL
  • Service Operation
  • Service Transition
  • Service Strategy
  • Service Design
  • ITIL Expert
  • Continual Service Improvement
  • Managing Across the Lifecycle
  • Service Management

Dozenten

Qualified Trainers

Qualified Trainers

ITIL, PRINCE2, COBIT5, ISO20000

Inhalte

This 3 day seminar provides you with basic knowledge about the process-oriented design of an IT organisation. You not only discover the importance of the Service Lifecycle and its role in IT Service Management, but also learn how to implement sustainable customer and service-orientation within your department. Key concepts and generic principles are studied alongside selected processes, providing you with an initial, comprehensive understanding of ITIL.

Our experienced trainers use practical examples to illustrate the advantages of introducing ITIL processes and to show you how to overcome any hurdles that you may face. Following the seminar, you have the chance to sit the internationally recognised ITIL Foundation certification examination. This is a prerequisite for enrolment on the more advanced v3 training.

Zusätzliche Informationen

Price information: The examination fees of 195 EUR excl. VAT are not included in the price.

ITIL® Foundation (English)

725 € zzgl. MwSt.